Home Insurance

Existing customers

Amend or renew your policy

If you need to renew or make a change to your home insurance policy, you can now manage your policy online. Our online service allows you to view your documents, change your cover options (e.g. your contents and/or buildings excess, add or remove high value items) and your personal details (e.g. email address, mortgage lender). Simply:

Call us on now on 0800 068 3662 (calls may be recorded and/or monitored) or email is if you have a general enquiry about your policy at nudsupport@norwich-union.co.uk.

Make a claim

To make a claim on your Home Insurance policy now, call us on
0800 222 500 - our freephone claims lines are open all day, all night, every day of the year.

Call now and one of our expert incident managers will begin to process your claim immediately (calls may be recorded and/or monitored).

I am an existing Home Emergency Cover customer

To manage your Home Emergency Cover policy please call us on 0800 056 3392. Lines open 8am-8pm Monday-Friday, 8am-4pm Saturdays, calls may be recorded and/or monitored.

Make a complaint

We aim to give you great customer service but sometimes things do go wrong. We've made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

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Contact us

To make a claim call

0800 222 500

To amend or renew your policy call

0800 068 3662

Monday to Friday 8.00am - 10.00pm

Saturday 8.00am - 6.00pm

Sunday 10.00am - 4.00pm

For our joint protection, telephone calls may be recorded and/or monitored

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