The question

How do I cancel my policy after I’ve paid?

The answer

Following the expiry of your 14 days statutory cooling off period, you continue to have the right to cancel your policy at any time during its term online via My Account. If you do so, you will be entitled to a refund of the premium paid, subject to a deduction for the time for which you have been covered. This will be calculated on a pro-rata basis for the period for which you received cover, and there will also be an additional cancellation charge as shown in your schedule, to cover the administrative cost of providing the policy. You can exercise your right to cancel by going online at My Account. We (or any agent we appoint and who acts with our specific authority) may cancel this policy by sending 14 days notice to your last known address. You will be entitled to a refund of the premium paid, subject to a deduction for the period for which you received cover. If you are paying your premium using our monthly credit facility and you do not make regular monthly payments as per the terms of your credit agreement, we reserve the right to cancel your insurance in accordance with the terms of your policy. If we cancel your insurance for this reason, we will also make a cancellation charge as shown in your schedule.





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