The question

How do I cancel my policy?

The answer

Sorry to hear you’re thinking about cancelling your policy. It’s easiest to cancel your policy online using your My Account, otherwise we’ll have to charge you an administration fee.

To cancel, just follow the steps below:

  • Log in to My Account
  • Go to ‘My Policies’
  • Choose ‘Cancel’ (if your policy hasn’t started yet please make the effective date of cancellation’ the same date as your policy’s start date)
  • Select your reason for cancellation from the drop down menu
  • Tick the box to surrender your Certificate of Motor Insurance

Please note if you are prompted to enter your new premium then please enter it in the following format without any other characters:

  • 120.99 (for example)

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