Contact us

Find out how to get in touch with us.

We’re an online only insurer and don’t provide customer service over telephone. You can save time and money by managing your policy online anytime via My account without having to contact us.

Need to manage your policy? You can access My account 24/7 to:

  • View saved quotes & buy policy
  • View, download and print policy documents
  • Make changes to policy without incurring administration fees
  • Upload proof of no claims discount (car policy only)
  • Access 24/7 dedicated claims line number

Need to access your policy details on the move? Please download My account app that is available for iPhone and Android users.

Need to make a claim? Please log in to My account and click on My claims section to get our claims helpline phone number. You can also use MyClaims app (iPhone users only) to report a claim.

Have a question? Browse our frequently asked questions and answers or watch 'How to' videos.

Still can't find what you're looking for? You can email us and we’ll aim to get back to you within one working day. is a trading name of Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202153