Accessibility are aware that many of our customers have varying needs or a disability which may affect how they may view and access the web.

To increase the text size

  • In Internet Explorer, go to the View menu and select Text Size
  • In Mozilla Firefox, go to the View menu and select Text Size
  • In Opera, go to the File menu, select Preferences then Fonts and then change Minimum font size (pixels)
  • In Safari, go to the View menu and select Make Text Bigger or press the Apple Key and then the plus key( ⌘ then +)
  • In Chrome - Click the menu on the browser toolbar. Find the "Zoom" section in the menu and choose one of the following options:
    Click to make everything on the page larger or use the keyboard shortcuts Ctrl and + (Windows, Linux, and Chrome OS) and ⌘ and + (Mac).

For even more tips on making your browsing experience easier take a look at the excellent BBC My Web My Way site which explains how to set up your computer to make the web more accessible.

Browser compatibility

This website is regularly tested on the most popular browsers and operating systems. These include screen readers and PDAs (Personal Data Assistants).

Customer feedback is important to us. If you discover a part of our web site that has been difficult to use, please let us know via contact form.

Braille, large font, audio material

We can send product literature to you in Braille, Large font or Audio. For us to make sure that we send you the correct information we'll need your name, address, which product you're interested in and the format you'd like eg Braille.

Send your email through to our Web Help Team using contact form.

Textphone welcome calls through the Text Relay service. Dial 18001, followed by the number you require. You'll then be connected to an operator offering Textphone assistance.

Further information covering the use of Text Relay services can be found via created by BT.

Talking to us about your accessibility needs want to make sure our site is accessible to our customers. If you haven’t been able to find the solution from the information above, you can call 0800 158 2317 to discuss your accessibility needs further.

Please note that our team will only be able to discuss how we can help with accessibility needs and won’t be able to help with general policy queries or claims. If you do not have accessibility needs and would like help with self-serving your policy or a claim please visit