We use cookies to give you the best possible service on our website. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. See our cookie policy for more information on cookies and how to manage them.


We've tried hard to make our site easy to use. Read this page find out different ways to access it or, if you have any feedback for us on accessibility or usability, let us know.

To show text at a larger size

Microsoft Windows: for modern browsers, press Ctrl and '+' (plus) to zoom in, or Ctrl and '-' (minus) to zoom out.

Apple OS X: press the Apple key ( ⌘ ) and '+' (plus) to zoom in, or the Apple key ( ⌘ ) and '-' (minus) to zoom out.

Other browsers may use different shortcuts. If you want to set up your computer for easier browsing, the BBC have a very useful site at BBC My Web My Way.

Browser compatibility

We test our site regularly on the most popular browsers and operating systems. These include screen readers and mobile devices. If you have an iPhone, we've put together a specific iPhone app to help if you have an accident.

Braille, large font and audio material

If you need to have our leaflets in Braille, large font or audio, that's no problem. Just tell us your name, address, which product you're interested in and the format you'd like and send us an email.


We also use Text Relay service for a range of services. To call us on Text Relay, just dial 18001, followed by the number you need. You'll then be connected to an operator offering Textphone help.

You can find more information on this service at www.textrelay.org