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Car insurance claims
What would you like to do today?
If you're reporting a new claim, we will be able to help you faster if you have some or all of these details to hand:
-
Your policy number
-
The registration number of your car and any other cars involved
-
The names and addresses of anyone else in the incident, including passengers
-
Reference numbers from the police if they were on scene
-
Specifics about what happened and the damage to your car
If you've already reported a claim to us, log in to your My account now to get a progress update.
You can also Live Chat with our claims experts, this is available 8am-8pm 7 days a week. Please note that our agents can only deal with claims queries, and they will not be able to assist with other questions about your policy.
Plus customers can book an appointment now to get your glass repaired or replaced.
Just provide your vehicle registration number and contact details and they'll do the rest.
Essentials customers are not covered for windscreen or glass only claims.
Home insurance claims
What would you like to do today?
It takes less than 10 minutes to tell us what has happened and get your claim moving.
-
We can let you know your excess and level of cover and the approximate value of your claim, where possible.
-
When we can, we’ll give you an instant decision on the outcome of your claim.
-
If we need to contact you about your claim, we’ll aim to get back to you within 2 hours Monday to Friday 8am-6pm and Saturday and Sunday 8am-4pm.
-
We may appoint one of our specialist suppliers or contractors to deal with your claim where needed.
How we use your data?
Your claim may be processed by automated means, which means we may use technology and data to make the decision and a human isn’t involved. Any decision is made based on the information you give us and your answers to certain questions.
To process your claim in this way:
- You answer some questions, which gives us information about your policy and claim.
- We use that information to check if you’re covered.
- We also check that your claim doesn’t raise any fraud red flags. This may include using data from third-party sources.
- We use the results to consider your claim and work out the next steps.
We’ll make it clear if a decision has been made automatically, and you’ll have the right to ask for a human to step in and review the decision.
For more information about how we use your Personal Information and your data subject rights, see our full privacy policy. You can also ask for a copy by writing to us at: The Data Protection Team, Aviva, PO Box 7684, Pitheavlis, Perth PH2 1JR.
If you've made a home insurance claim and a specialist supplier has been appointed, you can get in touch with them directly. You can find their contact details in the claim confirmation email or text message you will have received.
You can also Live Chat with our claims experts, who are available 8am-8pm Monday to Friday and 8am-6pm Saturday and Sunday. They'll only be able to deal with claims queries. They won't be able to answer other questions about your policy.
You need to have chosen the optional Home Emergency add-on to make this type of claim.
If you’re not sure if your policy includes this cover, you can log in and check.
Once you’ve confirmed your policy includes Home Emergency cover, you can tell us about your claim on 0345 602 8397
You need to have chosen the optional Legal Services add-on to make this type of claim.
If you’re not sure if your policy includes this cover, you can log in and check.
Once you’ve confirmed your policy has Legal Services, you can tell us about your claim on 0345 030 6902
- Give guidance and support every step of the way
- Review the claim and ask for any extra information
- Pay out the lump sum once a claim is accepted
Car insurance claims
What would you like to do today?
If you're reporting a new claim, we will be able to help you faster if you have some or all of these details to hand:
-
Your policy number
-
The registration number of your car and any other cars involved
-
The names and addresses of anyone else in the incident, including passengers
-
Reference numbers from the police if they were on scene
-
Specifics about what happened and the damage to your car
If you've already reported a claim to us, log in to your My account now to get a progress update.
You can also Live Chat with our claims experts, this is available 8am-8pm 7 days a week. Please note that our agents can only deal with claims queries, and they will not be able to assist with other questions about your policy.
Plus customers can book an appointment now to get your glass repaired or replaced.
Just provide your vehicle registration number and contact details and they'll do the rest.
Essentials customers are not covered for windscreen or glass only claims.
Home insurance claims
What would you like to do today?
It takes less than 10 minutes to tell us what has happened and get your claim moving.
-
We can let you know your excess and level of cover and the approximate value of your claim, where possible.
-
When we can, we’ll give you an instant decision on the outcome of your claim.
-
If we need to contact you about your claim, we’ll aim to get back to you within 2 hours Monday to Friday 8am-6pm and Saturday and Sunday 8am-4pm.
-
We may appoint one of our specialist suppliers or contractors to deal with your claim where needed.
How we use your data?
Your claim may be processed by automated means, which means we may use technology and data to make the decision and a human isn’t involved. Any decision is made based on the information you give us and your answers to certain questions.
To process your claim in this way:
- You answer some questions, which gives us information about your policy and claim.
- We use that information to check if you’re covered.
- We also check that your claim doesn’t raise any fraud red flags. This may include using data from third-party sources.
- We use the results to consider your claim and work out the next steps.
We’ll make it clear if a decision has been made automatically, and you’ll have the right to ask for a human to step in and review the decision.
For more information about how we use your Personal Information and your data subject rights, see our full privacy policy. You can also ask for a copy by writing to us at: The Data Protection Team, Aviva, PO Box 7684, Pitheavlis, Perth PH2 1JR.
If you've made a home insurance claim and a specialist supplier has been appointed, you can get in touch with them directly. You can find their contact details in the claim confirmation email or text message you will have received.
You can also Live Chat with our claims experts, who are available 8am-8pm Monday to Friday and 8am-6pm Saturday and Sunday. They'll only be able to deal with claims queries. They won't be able to answer other questions about your policy.
You need to have chosen the optional Home Emergency add-on to make this type of claim.
If you’re not sure if your policy includes this cover, you can log in and check.
Once you’ve confirmed your policy includes Home Emergency cover, you can tell us about your claim on 0345 602 8397
You need to have chosen the optional Legal Services add-on to make this type of claim.
If you’re not sure if your policy includes this cover, you can log in and check.
Once you’ve confirmed your policy has Legal Services, you can tell us about your claim on 0345 030 6902
- Give guidance and support every step of the way
- Review the claim and ask for any extra information
- Pay out the lump sum once a claim is accepted
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