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The quicker and smarter way to claim

Make a claim online and get back to normal quicker.
Add photos and documents in seconds and we'll process them quickly.

We use different suppliers for windscreen repairs, we'll tell you who your supplier is if you make a claim.

Due to the coronavirus we have reduced capacity in our offices, we can only deal with emergency claims by phone, all other claims should be reported online.

Choose one of the options below

Car insurance claim

Start claim

Glass claims

Start claim

Check existing claim

Chat unavailable

How it works

If you are reporting a new claim we will be able to help you faster if you have some or all of these details to hand:

Your policy number
The registration number of your car and any other cars involved
The names and addresses of anyone else in the incident, including your passengers

Reference numbers from the police if they were on the scene
Specifics about what happened and the damage to your car

If it is an emergency or you are at the roadside, please call us to report your claim on 0345 030 6944
(The team on this number can only help with claims related questions.)

Existing claims

If you need to talk to us about a claim that you have already reported, then you can do this via Live chat which is available 8am-8pm 7 days a week.
If you need to speak to someone over the phone the lines are open Monday to Friday 9am-5pm.

Please note: This is a Claims Only Line. Our agents will not be able to assist you with other queries. However we have a dedicated online support team ready to assist you. Contact our Customer Support Team by Clicking here.

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

For all other questions please email us or use our handy iPhone or Android app.

Choose one of the options below

New Home claim

Customer Support

If something happens, we're here to help you on our 24-hour claims line

Call us on 0345 030 6902

(If you've chosen 'legal services' and would like free legal advice just call 0345 030 6902*)

Please note: This is a Claims Only Line. Our agents will not be able to assist you with other queries. However we have a dedicated online support team ready to assist you. Contact our Customer Support Team by Clicking here.

*The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.

For all other questions please email us or use our handy iPhone app

How it works

We'll be able to help you faster if you have some or all of these details to hand:

Your policy number
Specifics about what happened and the damage or loss to your property
Reference numbers from the police, as you need to tell them about any loss, theft or malicious damage to your insured property.

Car insurance

Choose one of the options below

Car insurance claim

Start claim

Glass claims

Start claim

Check existing claim

Chat unavailable

How it works

If you are reporting a new claim we will be able to help you faster if you have some or all of these details to hand:

Your policy number
The registration number of your car and any other cars involved
The names and addresses of anyone else in the incident, including your passengers

Reference numbers from the police if they were on the scene
Specifics about what happened and the damage to your car

If it is an emergency or you are at the roadside, please call us to report your claim on 0345 030 6944
(The team on this number can only help with claims related questions.)

Existing claims

For all other questions please email us or use our handy iPhone or Android app.

Home insurance

Choose one of the options below

New Home claim

Customer Support

If something happens, we're here to help you on our 24-hour claims line

Call us on 0345 030 6902

(If you've chosen 'legal services' and would like free legal advice just call 0345 030 6902*)

For all other questions please email us or use our handy iPhone app

How it works

We'll be able to help you faster if you have some or all of these details to hand:

Your policy number
Specifics about what happened and the damage or loss to your property
Reference numbers from the police, as you need to tell them about any loss, theft or malicious damage to your insured property.