Making a claim

If you've had an accident, we'll get things straightened out if you have a valid claim.

If you've had an accident, the last thing you want is extra worry. Just let us know, and we'll get things straightened out for you if you have a valid claim.

If something happens, just log in to My Account to find the number for our 24/7 claims line or make a claim with our iPhone app. We're here to help at any time of the day or night. We'll:

  • Send someone out to help if you need it
  • Get you home (or to your destination) safe and sound
  • Make sure your car's fixed by our repairers, then get it back to you
  • We'll pick up with any third parties whose details you pass on

If you have a damaged window, windscreen or sunroof we'll repair it (£10 excess) or replace it (£75 excess) and if you use one of our approved repairers the most we will pay will be the market value of your car at the time of the loss. If you use one of your own repairers the claim will be limited to £50.










  is a trading name of Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202153