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When we mention “Quotemehappy.com”,“Quotemehappy”,“QMH”, "Aviva", "we", "us" or "our", what we mean is the relevant company in the Aviva group that processes your Personal Information. Aviva Insurance Limited, the company that underwrites your Quotemehappy Connect car insurance policy, is the main company responsible for your Personal Information (known as the controller). Aviva UK Digital Limited acts as an additional data controller for the sale and distribution of this insurance product. If you have any questions about this, please contact us using the details set out in section 6 (Contact Us) below.
We will obtain additional Personal Information from you when you download and use the App. We will also obtain Personal Information from the smartphone that you use to access the App from and connect to the Device with.
You must inform anyone that is insured to drive your car that the Device is attached to your car windscreen and where your smartphone is present, the App will record information about how your car is being driven and where it is being driven, even if you are a passenger.
Any trips in your car where your smartphone is not present will not be recorded.
Once you have downloaded the App, you will have to provide your email address and create a password to activate and access your QMH Connect account. For QMH Connect to work, you will also have to:
IMPORTANT: Please note the following in respect to the above connections and permissions:
Once you start driving, the following data will be captured in order for us to understand your driving behaviours and build a profile of where, when and how you are driving your car.
The App, using sensors in your smartphone, will capture and record the following:
The Device will identify the following information:
The information listed above shall collectively be referred to as “Driving Data”.
*Please note the following in respect to smartphone usage (also referred to as distracted driving):
**Please note “phone call status” and “audio pathway” are solely to determine whether you are on a call and if so, whether you are using a handsfree kit to speak or your smartphone’s internal microphone and speaker. No further details about the call (e.g., caller information or conversations) will be captured and recorded.
At the end of each trip, it may take a few minutes for the App and Device to detect and validate there is no longer motion and in turn, confirm the trip has finished. In this period of time, and until validation has occurred, the App may continue recording. This is to cover trips where you are in slow/start-stop traffic but typically have the engine still on. Separate trips may also be recorded if your car is stationary for a period of time longer than a few minutes e.g., stopping to get petrol.
The App will also capture information about your smartphone such as the make and model, operating system, software version, battery level and device ID to help validate and resolve queries associated with your trips.
We will generate driver scores and ratings from your Driving Data. Your driving will be scored out of 100 and rated gold, green, amber or red based on how safely you have driven.
The App will display an overall driver score and rating for each individual trip you make, and provide a breakdown score and rating for each of the following driving behaviours:
We will also create and share with you aggregated weekly, monthly and year-to-date driver scores and ratings which are based on the trips taken in those time periods.
For more information about driver scores and ratings, please see the QMH Connect Safe Driving Terms here
You may also be asked for additional information, such as recent locations of trips, to help us with any queries that may arise during the policy period or a claims process.
We use profiling and data analysis to build, train and audit our insurance models and algorithms. The models and algorithms we use help us do a number of things, including:
We will also make automated decisions based off your driving behaviours and the driver scores and ratings we generate by virtue of using the App and Device. For example, at the point of renewal, your driver scores and ratings for the past 3 months will feed into our overall rating algorithm which will then automatically calculate your renewal premium.
Where we make an automated decision using Personal Information, which has a legal or substantially similar effect, you have certain rights in relation to that decision. In particular, you have the right to receive meaningful information about the logic involved in relation to the decision, the right to human intervention and the right to obtain an explanation of the decision and challenge it. For more information about this right and how to exercise it, please see section 5 (Data Rights).
Write to: The Data Protection Team, Aviva, PO Box 7684, Pitheavlis, Perth PH2 1JR
Email us: DATAPRT@aviva.com
If you'd like to submit a subject access request, please fill out this form here or write to us at the above address.
If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO.
Last updated: 24/11/2022Back to top